FAQ's
FAQ's
Do you do kids surf hats?
YES!
All of our hats are stocked in kids sizes all the way up to Dads big Melon.
Our Super Grom size will fit a toddler up to a 6 year old.
Kids often have adult sized noggins though so we keep all our hats displayed in the same product profile.
How do I know my surf hat size?
Head sizes are a funny thing, there's no one size fits all. But we have you covered from Super Grom up to Super Melon!
Our hats fit Toddlers, Kids, Men & Women.
They have tightening mechanisms, so size up if you're unsure.
Check out our Size Guide where we have instructions on how to measure your noggin.
Do you ship Internationally?
Yes we do!!
We use AusPost to send our online orders.
Standard and Express shipping is available, and timing is subject to the shipipng carrier.
We also offer Complimentary Standard International Shipping when your order value is higher than $250
Visit our Shipping Terms here to find out more.
How long until I receive my order?
We aim to have your order fulfilled within 48hrs.
Shipping times are dependant on AusPost.
For Domestic orders once shipped:
- Express 1-3 days
- Standard 2-5 days
Refer to shipping policy for International timeframes
We are proudly partnered with Phoenix Community Project for our order fulfillments. Check out our blog post to learn more about them!
Do you accept returns?
Yes, we accept returns for exchange or refund.
You’ll love your plow hats, that’s why I’m happy to offer returns… it rarely happens. Please do not purchase multiple sizes with the intention to return... the extra postage is wasteful to the environment & your pocket!
Measure your noggin before you place an order.
Refer to the Refund Policy, and please lodge the return within 30 days of receiving the item.
Can I Partner with you?
Shell Yeaahh!
What Grace enjoys most about running Plow, as well as seeing her hats on your smiling faces - is meeting inspiring and creative humans.
We enjoy working with other small Aussie businesses to get creative in promoting a little more sun safety among surfers. From graphic design to our bi-annual Surfaris trips. See our product pages to get a taste of partnerships we have already made.
Retail store looking to stock us?
Feel like you could add to some flare to the Plow Community?
Content creator or print designer?
We also love getting involved in Community Events!