We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You’ll love your plow hats - that’s why I’m happy to offer returns… it rarely happens.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, instructions on how and where to send your package. Return shipping will be at the customers expense unless item faulty. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Please don’t go ordering multiple sizes purely to try on and return the other size.
Posting back and forth needlessly is bad for the environment, please try and order correctly the first time.
Measure your noggin and you shouldn’t need to do that
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.